Terms & Conditions – Vidhai Sivya

Effective Date: August 6, 2025

1. Acceptance of Terms

By using www.vidhaisivya.com (the “Website”), purchasing products, or interacting with our services, you agree to be bound by these Terms & Conditions and all applicable laws and regulations. If you do not agree, please do not use our website or services.

Vidhai Sivya reserves the right to revise these Terms & Conditions at any time. The most current version will always be posted to this page. Continued use of the Website after changes constitutes acceptance of the revised Terms.

2. Use of Website

  • You may access and use the Website for personal, non-commercial purposes only.
  • You agree not to misuse the Website or content for any unlawful or unauthorized purposes.
  • All content, including text, images, and trademarks, are owned by Vidhai Sivya or licensors and may not be copied or distributed without written permission.

3. Product Information & Orders

  • Product images and descriptions are for reference only; actual product packaging and appearance may vary.
  • All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
  • Prices and product information are subject to change without notice.
  • By placing an order, you agree to provide accurate, up-to-date, and complete information.

4. Payment, Shipping & Delivery

  • Payment must be made in full at the time of purchase using available payment methods.
  • We ship PAN India; shipping timelines may vary based on location (South India: 2–4 days; Rest of India: 3–7 days).
  • Shipping charges, where applicable, will be clearly communicated at checkout.

5. Returns, Refunds & Replacements

  • Refer to our Refund & Returns Policy for eligibility, process, and timeframes.
  • Returns are accepted for damage, defect, incorrect order, or quality issues within the specified period from delivery.

6. Custom/Personalized Orders

  • Custom masala blends and personalized products are prepared per customer specifications and are non-refundable, except in cases of defect or error.

7. User Accounts & Security

  • You are responsible for maintaining the confidentiality of your account and password.
  • Notify us immediately of unauthorized use or breach of security.

8. Limitations & Liability

  • Vidhai Sivya is not liable for damages arising from misuse of products, website outages, typographical errors, or circumstances beyond our control.
  • Our maximum liability is limited to the value of the product purchased.

9. Intellectual Property

  • All rights reserved to Vidhai Sivya. Website content and products may not be replicated, resold, or used for commercial purposes without express consent.

10. Privacy

  • We respect your privacy. Please see our Privacy Policy for details on how we collect, use, and safeguard your information.

11. Governing Law & Dispute Resolution

  • These terms are governed by the laws of India. Disputes will be subject to the jurisdiction of Tamil Nadu courts, unless otherwise agreed.

12. Contact Information

For any questions or concerns, contact:

  • Email: Vidhaisivya@gmail.com
  • WhatsApp/Phone: 90801 97267
  • Business Address: 62/42 Bhagavan illam, Coonoor-643102, The Nilgiris
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