Refund and Returns Policy 

Our Commitment to Quality

At Vidhai Sivya, we are committed to delivering 100% natural, pure, and high-quality food powders. We stand behind every product we create and want you to be completely satisfied with your purchase.

Return Eligibility

Returns Accepted:

  • Damaged or defective products received during shipping

  • Incorrect products sent due to our error

  • Quality issues with the product (contamination, unusual odor, or appearance)

  • Unopened products within the return window

Returns NOT Accepted:

  • Products opened and used beyond trial tasting

  • Products damaged due to improper storage by customer

  • Products beyond the return window

  • Custom/personalized masala blends (unless defective)

  • Products without original packaging and labels

Return Window

  • 7 days from delivery date for quality issues or defective products

  • 3 days from delivery date for damaged items received during shipping

  • Same day notification required for incorrect orders

Return Process

Step 1: Contact Us Immediately

  • WhatsApp: 90801 97267

  • Email: [customer service email]

  • Provide your order number, photos of the issue, and description of the problem

Step 2: Return Authorization

  • We will review your request within 24 hours

  • If approved, we’ll provide return shipping instructions

  • Return authorization number will be issued

Step 3: Package and Ship

  • Pack items in original packaging with all labels intact

  • Include the return authorization number

  • Ship using the method we specify (return shipping costs covered by us for valid claims)

Refund Policy

Full Refund Eligible:

  • Defective or contaminated products

  • Incorrect items sent by our error

  • Damaged items during shipping

  • Products not meeting our quality standards

Refund Processing:

  • Timeline: 5-7 business days after we receive the returned item

  • Method: Original payment method used for purchase

  • Processing: Refunds processed after quality inspection of returned items

Partial Refund Scenarios:

  • Products returned without original packaging: Up to 70% refund

  • Products returned beyond 7-day window (case-by-case basis): Up to 50% refund

Replacement Policy

Free Replacement Offered For:

  • Manufacturing defects or quality issues

  • Damaged products during transit

  • Incorrect products sent

Replacement Process:

  • Contact us immediately upon discovering the issue

  • Replacement items shipped within 2-3 business days after confirmation

  • Express shipping for replacements at no additional cost

Exchanges

Product Exchanges:

  • Exchange for different product of equal or lesser value

  • Size/quantity exchanges within same product line

  • Must be within 7 days of delivery

  • Original packaging and unopened condition required

Custom Masala Exchanges:

  • Limited exchanges available for customized blends

  • Only if the blend doesn’t match specified requirements

  • New custom blend prepared at no additional cost

Quality Guarantee

Our Promise:

  • All products are lab-tested and FSSAI certified

  • 100% natural ingredients with no preservatives or additives

  • Sun-dried processing ensures maximum nutritional retention

  • Fresh preparation for custom orders

Quality Issues We Cover:

  • Contamination or foreign particles

  • Unusual taste, smell, or appearance

  • Moisture damage or mold (if not due to improper storage)

  • Packaging defects affecting product quality

Shipping & Handling for Returns

Return Shipping:

  • Free return shipping for defective, damaged, or incorrect items

  • Customer responsibility for returns due to change of mind

  • We recommend using tracked shipping services

Return Address:

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Vidhai Sivya Returns Department [Complete return address] Coonoor, Tamil Nadu

Special Conditions

Bulk Orders:

  • Different return policy may apply for bulk/wholesale orders

  • Contact our B2B team for specific terms

Gift Sets and Combo Packs:

  • Must return complete set for full refund

  • Individual items from combo packs not eligible for separate returns

Seasonal/Limited Edition Products:

  • Special return terms may apply

  • Check product-specific return policy at time of purchase

Contact Information

For Return Requests:

  • WhatsApp: 90801 97267 (Preferred – Fastest response)

  • Email: [returns email address]

  • Phone: [customer service number]

Business Hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM IST

  • Sunday: 10:00 AM – 4:00 PM IST

Important Notes

  • Photos required for all damage or quality claims

  • Original receipt/order confirmation must be provided

  • Return authorization number must be clearly marked on package

  • We reserve the right to refuse returns that don’t meet our policy guidelines

  • This policy is subject to change; current version available on our website

Customer Satisfaction Commitment

At Vidhai Sivya, your satisfaction is our priority. We work with small farmers and women’s cooperatives to bring you the finest natural products, and we stand behind every powder we create. If you’re not completely happy with your purchase, we’re here to make it right.

Questions about returns? WhatsApp us at 90801 97267 – we’re here to help!

Last updated: [Current Date]
This policy applies to all purchases made through our website, phone orders, and authorized retailers.

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