At Vidhai Sivya, your satisfaction is our priority. Since we deal with food products, we have a specific policy to ensure the quality and safety of our items.

1. No Returns for Opened Products

• Due to the nature of food products, we do not accept returns once the product has been opened or used.

2. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with a photo of the issue. We will arrange for a replacement or refund as per your preference.

3. Refund Process

• Refunds are available for damaged, defective, or incorrect items.
• After reviewing your case, refunds will be processed within 7-10 business days to your original payment method.

4. Non-Returnable Items

• We do not accept returns for opened or used products, or for issues due to personal dislike of flavor, texture, etc.

5. Exchanges

• We only offer exchanges in cases of incorrect or defective items. Please contact us within 48 hours for assistance.

If you have any concerns about your order, reach out to our customer support at [insert contact info], and we’ll make it right.