Privacy Policy – Vidhai Sivya

Effective Date: August 6, 2025

At Vidhai Sivya, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with India’s applicable data protection laws, including the Digital Personal Data Protection Act (DPDP), 2025.

1. Information We Collect

We may collect the following types of information when you interact with our website, purchase products, or contact us:

Personal details: Name, address, contact number, email, and payment information.
Order history: Records of your purchases, delivery details, and transaction data.
Browsing data: IP address, browser type, device information, and website usage patterns (via cookies or analytics tools).

We do not knowingly collect personal information from children under 18 without parental consent.

2. How We Use Your Information

We use your information for the following purposes:

To fulfill orders and deliver products.
To process payments and manage transactions.
To respond to your inquiries and provide customer service.
To personalize your shopping experience and send order updates.
With your explicit consent, to send marketing communications or promotional offers (you may opt-out at any time).
To improve our products, services, and website performance.
To comply with legal obligations and prevent fraud.

We do not sell or rent your personal information to third parties. We may share information with:

Trusted service providers (e.g., payment gateways, logistics partners) solely for completing your orders.
Legal authorities if required by law or to protect our rights, customers, or others.

All partners are contractually obligated to maintain the confidentiality and security of your data .

4. Your Rights & Choices

Access & Correction: You can request access or correction of your personal data by contacting us.
Withdraw Consent: You may withdraw consent for marketing at any time by emailing us at Vidhaisivya@gmail.com.
Data Deletion: Request deletion of your personal information, except where retention is required by law or for completing pending transactions.
Opt-Out: Refuse or manage cookies via your browser settings.

5. Data Security

We implement robust measures to safeguard your data:

Encryption of sensitive information (such as payment data).
Secure servers and regulated access controls.
Regular monitoring and audits to prevent unauthorized access or breaches .

In the unlikely event of a data breach, you will be notified and appropriate actions will be taken as per legal requirements.

6. Data Retention

Your personal information is retained only as long as necessary to fulfill the purposes described above, comply with mandatory regulations, or as otherwise required under law. Data unrelated to active customer accounts is routinely deleted as per legal timelines .

7. Grievance Redressal & Contact

For questions, requests, or complaints related to privacy or data protection, contact:

Email: Vidhaisivya@gmail.com
WhatsApp/Phone: 90801 97267
Business Address: 62/42 Bhagavan illam, Coonoor-643102, The Nilgiris

If you feel your inquiry is not resolved, you retain the right to contact the regulatory authority under Indian law.

8. Changes to This Policy

We may update this policy periodically to comply with laws or for business changes. The latest version will always be posted here. Continued use of our services after changes signifies your acceptance.

By using our website or services, you agree to this Privacy Policy and the collection and use of information as described above.

If you have any questions, please contact us—we are committed to protecting your privacy and ensuring a safe, satisfying experience with Vidhai Sivya.

For the most current policy details or legal updates, visit our website or email Vidhaisivya@gmail.com.